Refunding payments

Refunding payments


You can request to refund a charge in whole for a processed transaction. After requesting a refund it cannot be cancelled. PaySuper automatically sends email receipt to your customers whenever they have a refunded purchase.

The refund can be sent only to the same customer’s bank card was used in a payment. If the customer’s card is expired, the refund will be made to the reissued card.

The refund costs

Notice that all refund fees are being paid by PaySuper, so they are free of charge for you, but the fees from the original charge are not returned.

Issuing a refund

To refund a payment:

  1. Search the payment in the Transactions page.
  2. Click the Request to refund icon to the right of the Amount column.
  3. Choose a reason for the refund and confirm return.

Likewise, you can do the same steps to refund a payment via the transaction detailes page opened from the Transactions page.


Next steps

Testing the Checkout

Verify that your integration with PaySuper Checkout works correctly. Our offered test cards can be used to create payments that produce defined responses for you to test your integration code.

Going live checklist

You can inspect this checklist before going live to ensure you’ve implemented all the significant setup steps.


Questions?

Sales

Our salespeople are pleasant and friendly. Leave your contact details, and we’ll be back to you in no time.

Support

We are always happy to help with a code, improve a guide or consider a feature.

GitHub

The PaySuper Checkout Form, the JS SDK and even the server are available as a source code on our GitHub. You’re welcome to explore the code and help us make PaySuper even better.


Not a developer?

Our engineers will help you integrate PaySuper into your existing e-commerce platform, a website or a game in the best possible way. If you want something very special and crazy custom yet don’t have a suitable programmer available nearby - talk to us! We won’t let down a PaySuper user. We will try to help you in every possible way. We can even hire a programmer for you!